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Refund policy

Craftoria Refund & Return Policy

We want you to be completely satisfied with your purchase from Craftoria. Please reach out to us via the contact page if there are any questions or problems with your order. 

Condition and Timing

To be eligible for a refund, the return request must be made within 30 days of receipt. If the return request is initiated after this period, we reserve the right to refuse a refund.

Initiating a Return

To initiate a return, please get in touch with our customer support team at support@craftoria.com. Our dedicated team will assist you with the return process and provide further instructions.

Refund Processing Time

Once your refund request is submitted and processed, your original payment method will be credited within 1-3 business days, depending on your financial institution.